Refund policy

I have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it.

To start a return, you can contact me at autumndoespottery@gmail.com. Please note that returns will need to be sent to the address that will be provided in your return approval email.

If your return is accepted, you will need to pay a flat rate of $8 for return shipping and I will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted. 

You can always contact me for any return question at autumndoespottery@gmail.com. 

Damages and issues

Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned like custom products (such as special orders or personalized items) and wearable goods (such as earrings). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, I cannot accept returns on sale items or gift cards.

Refunds

I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since I’ve approved your return, please contact me at autumndoespottery@gmail.com.